Terms and Conditions
Rakks | Terms and Conditions
About Us About RAKKS
Interiors 21 provides a high standard customer service as well.
Making A Purchase Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for details that we need to be able to complete the order.
We accept major credit card and debit cards payment. We also accept cheque and bank transfers, but your order will not be shipped before cheque or transfer have cleared. You may send your credit card information via phone, fax, snail mail or over the Internet.
   
Orders containing customer specific products made-to-measure, payments will drawn from you credit card shortly after the order have been placed with us.
Please note that customer specific products made-to-measure can NOT be cancelled once production has started. Production will normally start 1 - 2 days after the order has been placed. For orders paid by cheque and bank transfers, production will start once payment has cleared.
For order that contains no customer specific products, payments with credit cards will be drawn 2-3 days before despatch of the order. Orders paid by cheque or bank transfer will be despatched shortly after payment has cleared.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice or sales order confirmation. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All deliveries must be signed for on delivery.
IMPORTANT On delivery, any package that appirs to be damaged must be refused or a note descriping the damage must be made with the signature for receipt of the goods.
Expect lead time to be longer during holiday seasons.
Products with different lead time will be delivered together, when ordered together. The lead time for the product with the longest lead time ordered will apply.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges Tax Charges For orders made from the UK or the European Union, 15% VAT is added.
If you are registered for VAT and have an EU VAT number and making your purchase from outside UK, please supply this when ordering, Invoice will be issued without VAT.
Credit Card Security Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01335 346640 (International +44 1335 346640) or write to us at
Britannia House
Airfield Industrial Estate
Blenheim Road
Ashbourne DE6 1HA
United Kingdom
Privacy Policy. Interiors 21 do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
We are happy accept return of standard products within 30 days of the despatch date.
Due to the nature of our customer specific made products, we can not accept return of products made-te-measure.
|
|
 |
Rakks | Terms and Conditions
